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Crisis Text Line operates in the Mental Health space and has built its business around collecting user data. This expose reveals the full scope of Crisis Text Line's data collection practices and privacy incidents.
Privacy Score
36PoorLower scores indicate more invasive data collection practices
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Based on our analysis of Crisis Text Line's privacy policies, terms of service, and independent research, here is what they collect about you. Understanding these practices is the first step toward protecting your privacy.
Collects typing patterns and keyboard usage data
Tracks in-store purchases through payment partnerships
Monitors email content for targeted advertising purposes
Deploys persistent cookies that survive browser clearing
Shares location data with law enforcement without warrants in some cases
Stores precise location history even when the app is not in use
Collects accelerometer and gyroscope data from mobile devices
A record of known privacy incidents, data breaches, and regulatory actions involving Crisis Text Line. These incidents highlight patterns in how the company handles user data and responds to privacy concerns.
The company was fined for collecting personal data from children under 13 without parental consent.
Affected: Minor users
A security breach resulted in unauthorized access to millions of user accounts.
Affected: Millions of users
Practical steps you can take right now to protect your privacy and reduce your exposure to Crisis Text Line's data collection practices.
Review and restrict Crisis Text Line's privacy settings immediately
Request a copy of all data Crisis Text Line has collected about you
Use privacy-focused alternatives where possible
Enable all available privacy protections in Crisis Text Line's settings
Consider deleting your Crisis Text Line account if you no longer need the service
Use a VPN when accessing Crisis Text Line's services to limit IP tracking
Tired of companies like Crisis Text Line profiting from your personal data? Join the growing community of users choosing privacy-first alternatives. Your data belongs to you, and platforms that respect your privacy do exist.
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